The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay" .
MAIN DUTIES & RESPONSIBILITIES
- Ensure complete guest interaction and satisfaction at all times.
- Monitor health and safety throughout the lodge.
- Overseeing day-to-day operations.
- Constantly communicating guest moves and needs with all departments of the lodge.
- Be the point of contact for guests and anticipate and cater for their every need.
- Be present and create management presence.
- Ensure the smooth running of all service areas and assist all Front of House staff if and when needed.
- Guide agents, journalists and guest site inspections around the properties.
- Assisting all department HODs and staff, as and when required
- Living, Breathing and Understanding the company’s purpose and values and ensure that the lodge is immersed in the TRP Culture.
REQUIREMENTS & QUALIFICATIONS
- Tertiary qualification in Hospitality (Required)
- 5 years’ experience in a luxury 5* establishment (Required)
- 3 years’ Lodge Management Experience (Required)
- 3 years’ Room Division Experience (Preferred)
- 3 years’ Food & Beverage Experience (Preferred)
- 3 years’ Housekeeping Experience (Preferred)
- Strong English verbal and written communication skills
- Systems - Micros (POS), Opera (PMS), Microsoft Office
- Driver's license is essential
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
